Report Phishing with Avanan
Phishing and spam are both types of online scams, but they differ in their methods and goals. Phishing involves tricking users into revealing sensitive information, while spam is the mass distribution of unsolicited messages, often for commercial purposes. Understanding these distinctions is crucial for protecting your organization.
What is Phishing
How to Report Phishing Attempts
We have added a new service that leverages the default Microsoft Outlook Report Message button to report the email to the Avanan Email Security Team.
  1. Click the email you would like to report
  1. Click the Report Message button in the top right toolbar
  1. Click Phishing
  1. Click Report > OK
  1. The message will disappear from your inbox and be sent to the Avanan Email Security Team
  1. Once the email is reviewed, you will receive an automatic reply email confirming the threat level of the email
Malicious emails will be reported to Microsoft and Avanan Security to prevent its re-delivery.
Safe emails will be returned to your Inbox.
How to Flag Spam
Some mail may not be malicious phishing attempts but unwanted marketing, vendor, or mailing list spam. These emails can be safely deleted by clicking the trash can icon
OR
You can block the sender to remove the email and block more mail from that sender
  1. Click the "…" button in the top right toolbar
  1. Click Junk > Block Sender

Securing Mail with Avanan
To further enhance protection, Premier One is integrating Avanan Security into the email filter. This advanced solution has a proven track record of significantly reducing phishing attempts from reaching your inbox.
Advanced AI-powered Detection
Avanan's cutting-edge machine learning algorithms analyze email content, attachments, and URLs to identify and block phishing attempts in real-time.
Comprehensive Protection
Avanan secures email, cloud collaboration tools, and other digital assets, providing a multi-layered defense against phishing and other cyber threats.
Seamless Integration
Avanan integrates with your existing email and cloud platforms, offering advanced security without disrupting your organization's workflows.
How to Deliver Blocked Mail
At least twice a day you will receive a “Quarantined and Spam/Junk Email report.” In this email, you can see what mail has been blocked over the past 24 hours and deliver it (if it is legitimate).
  1. Open the “Quarantined and Spam/Junk Email report”
  1. Verify the email is expected and legitimate.
  1. Click the action button to the right of the email to release the email or request the email to be released.
  1. Email will be delivered to your inbox
You can also manually check your personal quarantine by navigating to https://email-security-portal.avanan.net
Frequently Asked Questions
Why didn't I receive a quarantine report today?
Avanan will only send you a quarantine report if you received something in your quarantine since your last report was generated. Reports are generated every day at 6AM and 2PM, but you can check you quarantine at any time by navigating to https://email-security-portal.avanan.net.
Why am I getting so many Junk emails now?
Microsoft will typically put emails in your quarantine, spam, or junk folders without telling you they did it. With Avanan, we want to ensure you are not missing any emails and the report will notify you of what is moved to those locations. Often it looks like you are suddenly getting more email when in fact you are getting notified of email that you previously may have missed.
What if I am unable to release an email from my quarantine?
Most mail can be released yourself in the Email Security Portal. However, there may be mail marked as "malicious." This is mail that Avanan is highly confident is dangerous.
If there is an instance where you are certain that the mail is legitimate and would like it released, please create a support ticket by sending an email to help@premier-one.com or calling our support line (785) 354-8233.
Who is monitoring my quarantine?
With this reporting system in place, everyone is responsible to monitor their own quarantine. You will be notified with what mail has been stopped and options to release if needed. If you are unsure of the mail in your quarantine, DO NOT release it.
If would like help reviewing your quarantine, please create a support ticket by sending an email to help@premier-one.com or calling our support line (785) 354-8233.
How do I delete mail from quarantine?
There is no need to delete mail from the quarantine as it will automatically delete after 7-10 days.
How do I allow senders permanently?
If you need to allow a sender permanently, please create a support ticket by sending an email to help@premier-one.com or calling our support line (785) 354-8233.
Conclusion: Protecting Your Organization
By understanding the differences between phishing and spam, and leveraging the advanced security features of Avanan, you can effectively protect your title company from the growing threat of online scams. Empower your team, strengthen your defenses, and safeguard your organization's sensitive information.